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519463 - Operating Systems Analyst - Career
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Position Number: 3501622
Location: Fullerton, CA
Position Type: Business - Information Systems and Technology

519463 - Operating Systems Analyst - Career

Classificaiton: Operating Systems Analyst - Career
Department: Centralized Information Technology
Sub-Division: Centralized Information Technology
Salary Range: $4,678 - $11,547 per month (Anticipated hiring range is $4,678 - $6,000 per month)
Appointment Type: Temporary
Time Base: Full-Time
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM; this is a temporary position to end on or before June 30, 2023 with a possibility of renewal on an annual basis if funds and/or program needs exist. Occasional early morning, evening and/or weekend hours.

About CSUF:
Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to Californias revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.

Job Summary:
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:
The Division of Information Technology strives to be a strategic, innovative and best-in-class IT organization that provides a leading-edge technology environment for students, faculty and staff to advance the University's mission, vision and goals. We are seeking an exceptional individual to join our Centralized Information Technology team as the Operating Systems Analyst - Career. The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Provides deskside, telephone, and email consultative support to tenure-track and part-time faculty, teaching associates, graduate and undergraduate students, staff, and managers in the Computer Science and Engineering departments. Functions as a liaison between campus IT and the College of Engineering and Computer Science. Manages content and administers users and permissions on college and department servers, including license servers. Provides onsite presence to support audio and visual technology components in laboratories, classrooms, and department or college special events. Performs tasks to accommodate deployment, maintenance and repairs of computer equipment and devices to department or college including receiving and tracking inventory, preparing computer systems, and installations, providing reports for the status of devices on campus, and managing warranty and return merchandise authorizations of computer equipment. Administers accounts for department devices in Microsoft network environment. Gives recommendations for items for department and college purchases. Purchases or assists in purchasing technology-related supplies and manages inventory to ensure business continuity. Responsible for inventory and maintenance of technological equipment. Managing the licensing of the application servers for the department and performing routine security updates to those servers. Routinely updates managers regarding progress on assigned and unassigned projects. Supporting Virtual Labs and the applications that run on the cloud. Provides resolution to computing questions either over the telephone, via email, or on the field. Tracking and reporting on customer service requests and contacts.

Provides system support for operating systems and software including but not limited to Windows operating systems, Apple operating system, Linux operating system, desktop applications (Office suite, browsers, etc.), mobile devices (iOS, Android), providing the first line of support for ERP applications, provide support custom web-based applications. Ensure operating system software is properly installed, tested, and tuned to maximize operating efficiency. Incumbent updates lead and management regarding progress on assigned projects and make recommendations for improvements to the efficiency and effectiveness of work processes and service delivery methods based upon direct experience in the position and performs other duties as necessary.

Manages daily operations of multiple computer labs efficiently and effectively with a focus on the College of Engineering and Computer Science departments, ensure continued operations of all equipment, coordinate network support with campus IT, adapt to new technology on both hardware and software, and provide computing support for faculty, students, and staff.

Manages daily operations of multiple computer labs with more than 200 computers and more than 100 Engineering applications as well as the installation, maintenance, and support of associated computer programs for on-campus and online degree programs. With new and emerging topics such as Geographic Information Systems added to the curriculum, the Operating Systems Analyst - Career has the responsibility to support the IT needs of the instructional labs and install and maintain related tools and simulators. Provides technical support for the engineering survey classes and transportation engineering classes. With emerging research areas and faculty interest in these areas, the Operating Systems Analyst - Career has the responsibility to provide technical support to faculty in their areas of research interest. Ability to research new products and releases such as productivity tools. Other duties as assigned.

Essential Qualifications:
Bachelors degree from an accredited four-year college or university in Computer Science, Computer Information Systems, Information Systems, Engineering or a related field PLUS two years of relevant full-time experience or the equivalent part-time experience. Eight years of relevant full-time experience may be substituted for the previously listed education and experience requirement. Functional knowledge of the specialty area demonstrated by an understanding and use of advanced principles and theories. Ability to integrate work related knowledge to address problems. Demonstrated competency in applying standard and non-standard technology applications and exploring and adapting changing technology. Ability to independently apply technical judgment, recognize problems, use reasoning and logic to establish possible causes, interpret and apply theories and principles, generate alternative solutions, and implement a plan of action for the best resolution. Ability to develop solutions where precedents do not always exist. Ability to be proactive, anticipate outcomes, and consequences of different approaches and make modifications to action plans. Ability to utilize reflective listening skills when working with others and interpret and communicate information. Assists others in completing assignments and provides work direction and training to others on new skills and procedures. Ability to plan and work on shared projects. Strong troubleshooting skills to respond to hardware and software problems. Possession of excellent written and oral communication skills. Excellent customer service skills with the ability to communicate technical knowledge to functional units.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications:
Experience in computer programming, troubleshooting and repair. Several years of progressively responsible experience in hardware and software systems management related to microcomputers and computer networking systems. Thorough knowledge of minicomputer and microcomputer equipment and operating systems including their capabilities and the interfacing of hardware and software. Experience with Unix, DOS, Apple, LAN-Manager to write program specifications and implement the programs; analyze data and situations. Ability to communicate effectively and professionally with the college community. Knowledge of CT and/or Java, ASP/HSP, HS/APACHE, and web services. Experience supporting Linux, Solaris, Windows physical servers and VMs.

Special Working Conditions:
Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Additional Information:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the Universitys strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting act and is required to comply with the requirement set forth in CSU Executive Order 1083, revised July 21, 2017.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.

Regular attendance is considered an essential job function.

Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr.fullerton.edu

Application Deadline: Oct 13, 2022 (9:00 PM)

Apply online at: https://careers.pageuppeople.com/873/fl/en-us/job/519463/519463-operating-systems-analyst-career